Terms & Conditions

Your Safety

Introduction

Lakeland Climbing Centres (‘LCC’ and ‘the centres’) is a trading name of the Lakeland Climbing Centre Ltd and these terms and conditions relate to our Lakeland locations only.

Our duty of care

The rules of LCC that are set out below are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we, as operators, owe to you, the customer, by law. They are not negotiable, and if you are not prepared to abide by them, the staff must politely ask you to leave.

Your duty of care

You also have a duty of care to act responsibly towards the other users of the centres. Statements of ‘Good Practice’ are posted around the centres adjacent to the relevant facilities. These describe the accepted methods of use and how customers would generally be expected to behave towards each other.

Risks

“The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.”

Although a climbing centre is an artificial environment, the risks involved are no less serious than when climbing outside on a boulder, crag or mountain. There is an additional risk that bolt-on holds can spin or break.

The soft flooring under the bouldering walls is designed to provide a more comfortable landing for climbers falling or jumping from the bouldering wall. The soft flooring does not make the climbing any safer. Broken and sprained limbs are common on this type of climbing wall despite the soft landing. Uncontrolled falls are likely to result in injuries to yourself or others.

Climbing beyond your capabilities on any wall is likely to result in a fall. Any fall may result in an injury despite the safety systems in place to avoid it. You must make your own assessment of the risks whenever you climb.

General

  • All participants are required to complete a registration form before their session
  • LCC accepts no responsibility for the personal injury or illness of any guest
  • LCC accepts no responsibility for any loss, theft or damage to valuables or personal property
  • Items left in the centres will be placed in lost property and retained for one month, after which they will be disposed of or donated to local charities
  • Non-climbing visitors to the centres must register at Reception and abide by the rules applied to visitors
  • CCTV is in operation at the centres for your safety
  • We reserve the right to amend these terms and conditions without notice
  • We reserve the right to close areas for maintenance, setting and for exclusive use of instructed groups without advanced warning, for safety reasons

Unsupervised Climbing

  • Before you climb without supervision, the centre expect you to be able to describe the dangers involved with the relevant facilities and accept the risks involved
  • You are required to register to say that you understand the Conditions of Use, that you are prepared to abide by the rules above and that you understand the risks involved in your participation
  • While you’re climbing without supervision, the centre expect you to be aware of all other climbing users
  • Anyone who cannot register as competent is classed as a novice and must not climb without supervision
  • Unsupervised climbing is just that! If you are not confident in the use of any climbing equipment or technique, then do not attempt to use it without the supervision of someone competent to do so

Supervised Climbing

  • An adult who has registered with LCC as a competent roped climber (or a competent boulderer who has completed a Bouldering Supervisor Assessment) may supervise up to two novices or juniors as long as they are prepared to take full responsibility for the safety of those people
  • Groups of three or more novices or juniors may only be supervised by an instructor holding the relevant qualifications and insurance

Junior Climbers

  • An adult registered at the centre as competent and passed a supervisor assessment for the relevant facilities may supervise up to two novices/juniors.

Unsupervised Climbing (14-17)

  • If your child is an experienced climber, they can take the Unsupervised Junior Assessment. If signed off by our staff, they can then climb unsupervised at the centres
  • Children aged 14 to 17 must be accompanied to the centre by an adult to be signed off as an independent climber
  • For all ages, a parent or legal guardian must fill out the registration form on behalf of the child

Group Supervision

  • All instructors leading groups must hold a RCI/CWI award as a minimum and either be registered with LCC as a freelance instructor or be working for a centre that is registered with LCC
  • Assistants are those nominated by the group leader and must be suitably trained and experienced for their role (i.e. within the MLTUK matrix)
  • If you are not yet registered, you must bring proof of your qualification(s), and a copy of your Civil and/or Public Liability Insurance
  • It is the responsibility of the Lead Instructor to ensure proper supervision of the group
  • Instructor to student ratio is a maximum of 1:9

General Safety Rules

  • Report to Reception on each visit before you climb
  • You must exercise care, common sense and self-preservation at all times
  • Report any problems with the walls, equipment or other climbers’ behaviour to a member of staff immediately
  • Be aware of the other climbers around you and how your actions will affect them
  • Do not distract people while they are climbing
  • Do not stand underneath someone who is climbing unless you are belaying or spotting a climber.
  • Never climb directly above or below another climber
  • Do not climb over or on top of any climbing walls and structures (unless there is signage to say you can). Do not grab or touch any girders, metalwork, or lights.
  • Please use chalk balls or additive free loose chalk. (Prolonged exposure to chalk additives may be harmful in enclosed spaces.)
  • No food or drink is permitted on the mats
  • Do not climb under the influence of alcohol or drugs. Smoking or vaping is not allowed in the centres. Do not smoke within 5m of the entrance
  • Keep the safety mat free from objects or obstructions such as bags, clothing, brushes, and shoes
  • Respect the centres and all the equipment therein. Damage to centre property will not be tolerated
  • All under 18’s must be supervised by an adult whilst at the centre unless they have been assessed and registered for unsupervised climbing

Roped Climbing

  • The roped walls are designed to be climbed using a rope or auto-belay (AB) for protection. Always use a rope or AB to protect yourself on these walls. Solo climbing (without rope, belayer or use of protection points) is not permitted.
  • Always use an appropriate safety harness to attach yourself to the rope or AB
  • Always tie the rope directly into the harness using a figure of 8 or bowline. Clipping into a karabiner is not acceptable unless using an AB
  • When belaying, always use an appropriate belay device correctly attached to your safety harness. ‘Traditional’ or ‘body belaying’ is not acceptable
  • The attachment points on the floor and sandbags are provided to give support to people belaying a climber who is heavier than they are. Direct belays from these is not acceptable
  • Always stand when belaying. Siting or lying is not acceptable.
  • When belaying, always stand as close to the climbing wall as appropriate
  • Some lines have top ropes already in place. Please leave them in place, do not take them down to use on other routes. When lowering off after leading do not put your rope into the same lower off point as the top rope
  • When using the lead walls, you must supply your own appropriately rated, dynamic rope. Do not use the centres rope for leading
  • Running belay attachments (quickdraws) are provided on most (but not all) of the lead walls. Ensure you have sufficient quickdraws for the route you plan to lead
  • When leading you must clip all the quickdraws or bolts on the route you are climbing

Bouldering

  • Always climb within your capabilities and descend by down climbing or, at the very least, a controlled fall.
  • Never climb directly above or below another climber

Auto Belays, Abseil Platforms and Natural Protection Points

  • Do not use this equipment unless you have first received an induction as to their use by a member of staff

Instructed sessions

  • All fees are inclusive of VAT at 20%
  • Fees are payable by cheque to the Lakeland Climbing Centre Ltd, or by credit or debit card
  • Full payment must be made at the time of booking
  • In the event of a client cancellation for a session at an LCC venue, the course/session is refundable or transferable up until 4 weeks before the date of the session
  • Within 7 days of the course/session date, the fee is non-refundable and non- transferable.
    We endeavour to show flexibility in light of exceptional circumstances but this should not be expected or relied upon. Please notify LCC of any issues with bookings ASAP to maximise our ability to find a mutually acceptable compromise.
  • LCC will make every attempt to ensure that your sessions/events will run smoothly as scheduled and will endeavour to rearrange your booking should it prove impossible to provide a service as a result of a situation beyond its reasonable control, however, The Lakeland Climbing Centre Ltd will not accept liability for any additional losses you incur as a result of a situation beyond our reasonable control.
  • In the event of the Lakeland Climbing Centre Ltd. cancelling a booking, the client shall be entitled to one of the following:
    a. A full refund of all money paid.
    b. A transfer to an alternative course/session/event.
    c. A transfer to an alternative date
  • LCC staff and instructors reserve the right to remove participants from any session if it is deemed that their behaviour places at risk the safety or enjoyment of that individual or others

Concessions

We offer concessionary pricing on day passes, 10 punch cards, and memberships. Proof of status will be required.

ConcessionProof
Full-time studentStudent card with expiry date
65+Driving license

Retail returns and exchange policy

Returns and Exchange of Unsuitable Items:

If you find your purchase unsuitable, it maybe possible to exchange it (Subject to stock availability) or credit the cost of the item*. In order for us to do this the item must be in a new and unused condition, with all original packaging and labelling.

Returning Personal Protective Equipment (PPE):

Please note that for the safety of all our customers we are unable to refund or exchange any PPE once it has left the Climbing Wall’s Shop. This includes helmets, climbing hardware and harnesses. Please be sure before purchasing these items and ask a member of staff if you need any advice. (This will not affect your statutory rights).

Returning Faulty Items and PPE:

Faulty items, including PPE can be returned to the Lakeland Climbing Centre’s shop in case of defective workmanship or defective material. However, items that have been damaged due to improper use, accidental damage or poor care are not covered under guarantee and therefore are not able to be returned.

Faulty PPE is required to be dispatched to the supplier for assessment prior to replacement items or credits being issued to the customer. This process can take up to 28 days.

Please note that any PPE that is returned to the Lakeland Climbing Centre shop, must be free from dirt and debris, to comply with Health and Safety regulations. The Lakeland Climbing Centre is unable to send uncleaned items away for assessment. Uncleaned items will be returned to the customer.

*Subject managers discretion/approval.

Casual entry (Pay As You Go)

This is a daily fee that allows re-entry to any LCC venue on the same day.

Bouldering Discount Card

  • Holders of the Bouldering Discount Card can pay special bouldering discount price per visit provided they are only using the bouldering areas and will not be roped climbing or using the Auto-Belays.
  • An “upgrade fee” of £4 is payable if an individual decides they want to rope climb or auto-belay after their initial check-in.
  • The Bouldering Discount Card is non-transferable and non-refundable.
  • This price is standard for all customers and the usual concessions do not apply.
  • All Bouldering Discount Cards will expire on the 30th of April 2025 regardless of when they were purchased.
  • Loyalty Stamps can be collected when using discounted bouldering entry.
  • The discount must be applied during entry and cannot be applied retrospectively.
  • LCC retains the right to discontinue the use of this card for individuals abusing this discount or failing to comply with any other terms and conditions.

Punch cards

  • Punch cards are valid for a maximum of two years from the date of purchase
  • Punch cards cannot be transferred to other users
  • Punch cards that are not used in full cannot be refunded
  • Punch cards cannot be exchanged for cash
  • Punch cards can be used at all Lakeland Climbing Centres
  • Each punch allows re-entry on the day it is used

Gift cards

  • Gift cards are valid for one year from the date of purchase
  • Gift cards cannot be refunded or exchanged for cash
  • Gift cards can be used to purchase any products and services
  • Gift cards are redeemable at all Lakeland Climbing Centres

Prepaid Memberships

  • This membership option allows unlimited access to Lakeland Climbing Centres
  • One-month/ 12 month prepaid memberships cannot be frozen.
  • At Lakeland Climbing Centres’ complete discretion, in cases of injury or other exceptional circumstances, members may be given the option to skip a month of billing or freeze their membership Please email details to [email protected]
  • If all of our centres are forced to close due to a pandemic or natural disaster, your membership will automatically be frozen, and we will contact you directly
  • If just one of our centres is closed for up to five days, we will not automatically freeze your membership. You would need to contact us at [email protected] to request this
  • Limited edition/ time limited Pre-paid Bouldering Memberships – An upgrade of £4 is payable on any visit to go roped climbing or use auto-belays. LCC retains the right to discontinue the use of this card for individuals abusing this discount or failing to comply with any other terms and conditions.

Recurring Memberships

  • This membership option allows unlimited access to Lakeland Climbing Centres
  • It is paid by credit or debit card by continuous payment authority
  • These memberships repeat monthly until cancelled via email
  • You cannot pay using punches or casual entries whilst you have an active prepaid or recurring membership

Setting up the recurring memberships

  • Recurring memberships may be set up and paid for by someone other than the member, provided the member is already registered as a competent climber
  • The cardholder must be physically present at the centre to set up the continuous payment authority (recurring membership)

Billing cycle

  • Recurring memberships run month to month, starting on the first day of the month and ending on the last day of the month
  • Payment is taken upfront, pro-rata from the purchase date to the last day of the month, and for the first complete month
  • The first recurring payment will be taken on the first working day of the second full month
  • Subsequent payments will be taken on the first working day of each month – Statement Indicator is LAKELANDCLIMBINGCENTRES

Declined payments & changes of payment cards

  • Changes in the account information or card details need to be notified to LCC at least 10 days before the billing date by emailing [email protected]
  • If payment is declined, we will contact you to check your payment details and take the payment. If we cannot contact you, the outstanding payment will be added to the next instalment
  • If a payment is declined a second time, your membership will be terminated. Any outstanding fees will remain payable

Cancellation

  • Recurring memberships can be cancelled by giving written notice to [email protected]
  • Notice of cancellation must be received by LCC at least five days before the first day of the billing cycle
  • Late notice will not take effect until the following billing cycle

Transferring, freezing and refunding memberships

  • Memberships cannot be transferred or refunded
  • Members may freeze their recurring membership for a minimum of one month. Memberships are frozen on the next billing date and cannot be frozen part-way through the month. Please email details to [email protected]
  • At LCC’s complete discretion, in cases of injury or other exceptional circumstances, members may be given the option to skip a month of billing. Please email details to [email protected]
  • In the event that all of our centres are forced to close due to a pandemic or natural disaster, your membership will automatically be frozen, and we will contact you directly
  • If just one of our centres is closed for up to five days, we will not automatically freeze your membership. You would need to contact us at [email protected] to request this

Credit

  • In the event that your LCC account has credit applied, this can be used for any product at the Centres but will automatically offset future dues
  • Any credit applied before 1st December 2020 has no expiration date
  • Credit added to your account on or after 1st December 2020 will expire after one year

Price changes

  • LCC may change registration, entry and payment plan fees at any time
  • Changes will not be applied retrospectively
  • We will notify our customers of any upcoming changes in prices by putting up notices on our website and in the centre in advance
  • Recurring membership customers will be notified by email

Storage and processing of payment information

  • Recurring memberships use a third party payment portal, Stripe, a certified PCI provider, to store card details and take payments
  • Your payment details are not stored electronically by LCC

Privacy Policy

Our separate Privacy Policy can be found [here].